Case Support Assistant

To undertake basic work for the personal insolvency team, including statutory filings and supporting new work applications

Key Functions:

• Assisting the Personal Insolvency Team with the following:
• Preparation of statutory paperwork and other legal documents
• Drafting correspondence to creditors and other interested parties on request
• General support to management as required.
• Processing invoices for payment
• Carrying out income/expenditure assessments on cases
• Merging & sending standard letters
• Note-taking in meetings
• Supporting new work applications – inputting data onto various systems
• Monitoring monthly contributions on cases and issuing standard letters as required
• Chasing required information and documentation by telephone

What we're looking for

We don’t expect you to have experience in insolvency – we’ll teach you everything you need to know!

• Interested in working in a professional services environment
• Curious, empathetic, and motivated to help individuals navigate challenging situations
• Strong communication and customer service skills, with the ability to build trust
• Proactive, organised, and comfortable managing multiple tasks
• Strong time-keeping skills and able to meet agreed deadlines and time scales
• High attention to detail, particularly when handling sensitive financial information
• Eager to learn and develop new skills
• Clear and confident communication, both written and verbal
• Able to work independently and as part of a team
• Resilient, calm under pressure, and able to handle sensitive conversations professionally

Why join us?

As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive.

• Company pension
• Cycle to work scheme
• 23 days’ holiday (plus bank holidays)
• Option to Buy Holidays
• Professional Qualification Support
• Enhanced maternity and paternity leave
• Employee discount scheme (Gym, Retailers etc)
• Social events throughout the year
• Health & Wellbeing programme
• Paid volunteer time
• 24/7 Access to virtual GP + Mental Health Support